Within this Refund Policy, any reference to “OLLI (Organisational Linked Learning Interface)” shall be understood as referring to the business department operating under Tōtara Hospice. OLLI is an innovative initiative established by Tōtara Hospice to support the sustainability of its services and enhance palliative care capability through the provision of educational courses. This online education platform, accessible via ollieducate.org, is dedicated to ensuring the continuity of our services while offering valuable learning opportunities.

Refund Conditions

• Timeframe: Refund requests must be submitted within 48 hours of purchasing a course. Requests received after this period may not be considered.
• How to Request: To request a refund, please contact our support team at support@ollieducate.org with your purchase details, including the course name, date of purchase, and your reason for the request.
• Review Process: Upon receiving your request, our team will review it to determine eligibility for a refund. If approved, the refund will be processed back to the original method of payment.
• Access to Course Materials: Refunds may not be granted if you have accessed or downloaded any course materials, or if there has been a breach of our Terms and Conditions.
• Final Decision: All decisions regarding refund eligibility are final and remain at the sole discretion of OLLI.

By purchasing a course on our platform, you acknowledge and agree to the terms outlined in this Refund Policy.